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2017 DepEd Oplan Balik Eskwela Information and Action Center

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2017 DepEd Oplan Balik Eskwela Information and Action Center
May 29-June 16, 2017 7:00 a.m.-6:00 p.m.

TERMS OF REFERENCE

Read: 2017 Oplan Balik Eskwela

A. Public Assistance Hotline

  1. Attend to callers with queries, complaints, problems, requests, among others concerning school opening and other education matters.
  2. Provide immediate appropriate actions/solutions for issues/concerns received from callers.
  3. Refer complaints/cases that need immediate investigation to the Quick Response Team.
  4. Submit the required daily morning and afternoon reports to the Monitoring Unit for consolidation and evaluation.

B. Email/DETxt (Text Messaging) Service

  1. Print email/text messages received.
  2. Reply/respond to text messages received.
  3. Refer complaints/cases that need immediate investigation to the Quick Response Team.
  4. Submit the required daily morning and afternoon reports to the Monitoring Unit for consolidation and evaluation.

C. Walk-In Assistance

  1. Attend to issues/concerns/complaints of walk-in clients.
  2. Prepare endorsement letters/communications to schools concerned.
  3. Provide information needed by the clients.
  4. Submit the required daily morning and afternoon reports to the Monitoring Unit for consolidation and evaluation.

D. Quick Response Team

  1. Provide immediate resolution to complaints that are classified as urgent.
  2. Conduct on-the-spot investigation and monitoring of schools as the need arises.
  3. Submit the required daily morning and afternoon reports to the Monitoring Unit for consolidation and evaluation.

E. Monitoring Unit

  1. Gather and encode data from the different units of the OBEIAC, and generate all reports daily.
  2. Prepare daily reports, and update data for the Secretary’s information.
  3. Submit the required consolidated daily report to the Secretariat.
  4. Document and finalize the 2017 Oplan Balik Eskwela Narrative Report.
  5. Submit all the reports immediately.

F. Secretariat/Officer of the Day

  1. Handle/process the daily reports for the Secretary’s Information, based on the submitted reports of the Monitoring Unit.
  2. Handle print/video documentation.
  3. Oversee the general flow of the Oplan Balik Eskwela-lnformation and Action Center (OBE-IAC).

G. Media Relations

  1. Send invitations to the members of the OBE Interagency Task Force.
  2. Set and coordinate schedules for press conferences.
  3. Prepare media advisories and briefers.
  4. Handle the daily issues/ concerns of the media.
  5. Attend to media requests for data and interviews.

H. Logistics And Support Unit

  1. The Logistics and Support Unit shall be composed of the following sub-committees:
  2. Finance. Handle OBE financial requirements.
  3. Food. Take charge of the food to be served during the three-week conduct of OBE.
  4. Physical Arrangement/Set-up, Security, Sound System and Transportation. Set up the OBE Command Center at the Bulwagan ng Karunungan following the floor plan. Maintain the cleanliness and orderliness of the OBE Command Center. Ensure peace and order during OBE.
  5. Registration and Attendance. Record all guests and participants in OBE, and take daily attendance of committee members.
  6. Supplies and Equipment. Provide the materials and equipment needed for OBE.

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