For complaints, it is hereby reiterated that Section 5. Content of Complaint, DepEd Order No. 49, s. 2006 as quoted below shall be followed:
“Section 5. Content of Complaint – A complaint shall contain the following:
a. Full name and address of the complainant
b. Full name and address of the person complained as well as his position and office in the Department of Education
c. A narration of the relevant and material facts which should show the acts or omissions as allegedly committed by the person
d. Certified true copies of documentary evidence and affidavits of his witnesses if any; and
e. Certification or statement on non-forum shopping”
The conduct of clarificatory hearings would depend on the gravity of the offense, and pieces of evidence submitted, taking into consideration the health and safety of the investigators and persons complained of and the person filing the said case (COVID-19) pandemic.
While awaiting further guidelines from the region or central office for administrative formal hearings, those cases filed wherein the person complained of has been notified and given ample time to file his/her Answer already, the submission of factfinding/preliminary investigation report is on the discretion of the Investigator/s whether or not to conduct further clarificatory hearings.
READ: DepEd Legal Matters Frequently Asked Questions (FAQs)
Table of Contents
DEPED FILING OF COMPLAINTS/APPEALS/MOTIONS FOR RECONSIDERATION
Schedule of Availability of Service:
Monday – Friday
8:00 a.m. – 5:00 p.m. NO noon break
Who May Avail of the Service?
- Complaint – any person
- Appeal – parties adveresly affected when decisions of the Regional Director is a penalty exceeding thirty (30) days suspension, or fine in an amount exceeding thirty (30) days salary.
- Motion for Reconsideraion- Party adversely affected by a decision stemming from the Central Office
What are the Requirements?
Complaint
- Full name and address of the complainant
- Full name and address of the person complained of as well as his position and office in the Department of Education
- A narration of the acts or ommissions as allegedly committed by the person
- Certified true copies of documentary evidence and affidavits of witnesses if any
- Certification of non-forum shopping
Appeal
- Notice of appeal which shall specifically state the date of the decision appealed from and the date of receipt thereof
- Three(3) copies of appeal memorandum containing the grounds relied upon for the appeal
- Certified true copy of the previous decision, resolution, or order appealed from
- Certified copies of the documents or evidence
Motion for Reconsideration
- Motion for Reconsideration
- Certified true copy of the previous decision, resolution, or order appealed from
Note: For the submission to be considered a formal complaint, appeal, or motion for reconsideration, all required documents must be submitted. If documents are incomplete, documents will be treated as formal communications, the actions to which will depend on the discretion of the office, pending compliance of all requirements.
Duration:
- Receiving documents for Appeal 15 Minutes
- Receiving documents for Complaint 10 minutes
- Receiving documents for Motion for Reconsideration 10 Minutes
Complaint
| Step | Applicant/ Client | Service Provider | Duration of Activity (Under Normal Circumstances) | Person in Charge | Fees | Form |
|---|---|---|---|---|---|---|
| 1 | Submit documents | Receive complaint and other documents | 8 minutes | ADASIII/ authorized employee | see above for required documents | |
| 2 | Receive receiving copy of the complaint | Issue receiving copy of the complaint | 2 minutes | ADASIII/ authorized employee | none | |
Appeal
| Step | Applicant/ Client | Service Provider | Duration of Activity (Under Normal Circumstances) | Person in Charge | Fees | Form |
|---|---|---|---|---|---|---|
| 1 | Submit documents | Receive appeal and other documents; require client to pay the appeal fee | 4 minutes | ADASIII/ authorized employee | see above for required documents | |
| 2 | Pay to the cashier | Process payment and issue Official Rceipt (O.R.) | 5 minutes | Cash Division authorized personnel | Php 300.00 | none |
| 3 | Return to receiving counter. Attach copy of OR to appeal documents | Receive appeal and attached copy of OR | 5 minutes | ADASIII/ authorized employee | none | |
| 4 | Receive receiving copy of the appeal | Issue receiving copy of the appeal | 1 minute | ADASIII/ authorized employee | none |
Motion for Reconsideration
| Step | Applicant/ Client | Service Provider | Duration of Activity (Under Normal Circumstances) | Person in Charge | Fees | Form |
|---|---|---|---|---|---|---|
| 1 | Submit documents | 8 minutes | ADASIII/ authorized employee | see above for required documents | ||
| 4 | Receive receiving copy of the motion for reconsideration | Issue receiving copy of the motion for reconsideration | 2 minutes | ADASIII/ authorized employee | none | |
May ire report po ako. Yung principal po dito sa malabago elementary school. Pinahiya po kasi mama ko sa school sa araw ng JULY 30 2024 ng umaga habang naglilinis po sila kasama ang ibang mga parents po na naroon, dahil po sa hindi pa po nakakabayad po ng buo ang parents ko about po sa graduation fee nung march po dahil sa hirap po ng buhay namin at may usapan po sila na huhulugan po ni mama yon kaso po ipinahiya po siya sa school at may mga parents pong nakarinig at nakakita roon. Ano po bang pwede pong ikaso sa kanya?
Pwede po ba I file sa vawcy if the male principal mentally, verbally, and emotionally abuses the female teacher?
What is the fastest way to transfer to another school to avoid being the center of attention and revenge of the principal?
Hi. Complain lang po sa isang teacher na hindi nagbabayad ng utang nya. Thanks
Hi there,
Ask ko lang paano mag complain sa DEpED AnTIPOLO CItY about an ethical issue of a teacher eg impregnating a co teacher while being married with children and on top of that had a relationship with his student and got her pregnant too after she graduated from the school.
Thanks
Hi can I file a complaint against a teacher who does not teach at all but does misconduct in the neighborhood? How do I go about it?;
Good morning po. Required po ba ng Deped ang online chat support sa mga public schools? meron po kasi sana akong gustong sabihin about sa online support ng school ng anak ko. Sa Admin daw po yung sumasagot sa chat sa GC msgr nila. Kung kusang loob lang ng school yun (not required by Deped), ay that explains why sometimes hindi po sila accomodating. Salamat po sa itutugon niyo.
Pano poh ako mag reklamo sa isang teacher poh na subra na ang post niya about sa familya namin at nandon pa mismo ang pangalan ko at pinaparinggam pa niya ang pinsan ko na bobo daw kasi sabi niya bobo daw din naging manager dahil sa kamag anak namin din una talaga nag umpisa lang yan sa comments ko about sa ayuda din post na kong ano ano about sa family namin wala naman siyang evidence pero ako marami akong screen shot sa post niya.
Bayanihan Integrated School with School ID 501406 Tinikling St. New Lanzona Matina Davao City paano ba e complain ang principal na di man lang nabigyan pansin mga klase na ang guro lage sa canteen iwan mga studyante sa classroom, imposible di makita ng principal na mga studyante na lage sa labas harap ng opisina ng principal ang classroom na lage wala ang teacher lage nasa canteen sino ba importante ang student o kita ng canteen sa paaralan
Good day, Ask ko lang po paano makefile ng compliant against sa Professor ko nawalang consideration sa mga student nya alam nya online class Hindi lahat updated tulad ko pamilyadong tao full-time sa work. Nawala kasi cp ko kaya nawala contacts ko pati gc san nagaannounce Prof ko so, usually kapag exam nagnonotify naman admin kailan exam sa gmail ko kaya nakikita ko gamit cp ng hubby ko at usually final exam i-upload ang thesis then saka magdedefense kasi ichecheck pa daw. Then, final exam na nagulat ako close na exam sa kanya. Nakikiusap bat close na ito yung araw ng exam. Never man lang nagnotify yung Prof ko sa Lms alam naman online class at hindi mandatory yung pagsali sa zoom plus nawala cp ko kaya wala ako access sa gc namin sa viber. Now, kahit anu paliwanag ko ayaw ako pagbigyan. Unang-una sila ang mali kasi dapat practicum lang subject ko pero sabi nila pwede ko isabay thesis 2 ko. Tapos biglang nag-announce sila na hindi pwede pagsabayin, so sa batch namin ako lang kumuha ng thesis 2 at nagenrolled. Now, wala man lang konsiderasyon na makapagdefense. Magisa ako sa batch namin.
Hi, pwede po ba icomplain ung head teacher na laging nagpapagawa na hindi related sa school, like example ung assignment po ng anak nya, online birth certificate nya, online passport appointment. Aside pa po don, lagi po pinapagawa ung report nya sakin as head teacher, example po ung MPS Consolidation, ung MEMOs, Accomplishment Report Card ng Department namin, na nag ccause npo ng inconvenience sa role ko as as teacher, hindi lang po yon, ung isang kasamahan ko po, ginawa n nyang personal alalay nya, na pati foods sya ang bumibili at ipinapahatid pa nya food ng anak nya.
Paano po makakapag-file ng complaint sa head teacher na nag-post ng mga below the belt na salita at nagsabi pa na umalis sa DepEd? Personal attack na po kasi ang naramdaman ko sa mga sinabi niya at hindi ko na kakayaning makatrabaho ang ganung klase ng head teacher na imbes na mag-motivate sa tao niya, ay siya pa ang dahilan at nagtutulak sa guro na mag-resign. Noon ding nagpapapirma ako ng clearance, ayaw niyang pirmahan dahil gusto niya iwan ko yung mga personal kong ginawa na video lessons, PPT presentations ng lessons, Word file ng mga dokumento gaya ng WHLP para di na gagawa yung mga teachers niya at madali nilang mabubura yung pangalan ko sa “Prepared by”. Inupload ko naman sa Google Drive lahat ng mga soft copy ng IMs at iba pang files ko pero dahil ang sumbong sa kanya ng mga “assistants” niya na PDF files daw ang inupload ko kaya di nila maeedit (wala akong inupload na PDF file maliban sa mga na-download ko na soft copy ng modules na galing sa DO), di daw niya pipirmahan ang clearance ko at sinabihan pa akong “pabigat” at “wala sa ayos”.
Hi po, good evening. Can I ask po for guidance if pwede po akong magfile ng complaint against sa tita ko po na public teacher? Niloko po nila ako ng Tito ko regarding sa selling ng land property na nakapangalan sa lolo mo and sa akin po. Ayaw din po nilang magbigay sa akin na mga legal documents like deed of sale, original copy of title. Supposed to be po ay hati kami sa napagbentahan. P1,300,000.00 po ang selling price at ang naibigay Lang nila sa akin is nasa P200,00.00 po. Ang sabi nila hindi pa daw po nagpapadala ng payment yong buyer pero almost fully paid na po pala. Hindi po kasi sila nakikicommunicate sa akin. Sa manila na po ako naka-base at ipinagkatiwala ko lang po sa uncle ko lahat ng transactions. Sana po ay ma-assist niyo ako kung ano po and dapat kong gawin at pano po ako makapag-file ng complaint. Salamat po.