Attached is the modified Oplan Balik Eskwela (OBE) Form which shall be used by the school principal or OBE focal person in recording any concern or issue per client (parent, student, and other stakeholders).
In filling out the form, please follow the following guidelines and procedures:
a. Write the Reference Number, indicating the sequence of the concern received starting from the opening of enrollment, date received, name of the client, and region/ Division.
b. Check only the appropriate box among the items under each heading. For example, if the client is asking about the enrollment procedure, then tick the box under the ENROLLMENT CONCERN.
c. Under the DETAILS OF CONCERN, write only one or two statements to describe or explain the concern.
d. Please note that you are not going to report the only query, complaint, request, or suggestion but at the same time commendation or compliment from your client.
e. On the STATUS, the terms are being defined below:
Resolved – if the concern is acted upon or the client is satisfied with the response of the agent
Pending – if the concern needs further follow-up or clarification Referred – if referred to other Division/Department/Region