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Guidelines on the Issuance of Official DepEd Email Accounts

To enhance the existing media of communication, promote a sense of identity, and facilitate a culture of collaboration, all teaching, and non-teaching personnel are required to use the assigned DepEd email accounts on official purposes.

DepEd Email Account

Official DepEd Email Accounts will be the identity of DepEd Employees and will be used for future DepEd online systems. For now, it is used for eHRIS, EBEIS, LRMDS, PTOAS, LIS, Facebook Workplace and others. Unauthorized access and usage of the said DepEd Online systems bearing an employee’s DepEd Email account would be of his/her accountability.

Guidelines on the Issuance of Official DepEd Email Accounts

Note: Issuance of Official DepEd Email Accounts varies per Division Office

  1. All applicants requesting for DepEd email accounts must secure an endorsement letter from their Principal/School Head/OIC.
  2. The requester must personally submit the signed endorsement letter together with two valid government IDs (photocopy) to the HR Office of the Division. The HR Officer will validate the authenticity of the document if the requester is a bonafide employee of the Division assigned to the school.
  3. Once validated, the HR Officer will approve the endorsement letter. The requester will present the approved endorsement letter to the ICT Unit.
  4. Upon presentation of the letter, members of the ICT unit will create/reset the official DepEd email account of the requester.

Official DepEd Email accounts should ONLY be accessed/ processed by a DepEd employee (teaching or non-teaching). Sharing of email details and information such as passwords especially to non-DepEd employees is strictly prohibited. Designated School ICT Coordinators are advised to give technical assistance to their co-employees if required. It will be the sole responsibility of the Email Account user/owner for the possible consequences such as unauthorized access and usage.

For password reset, requester should fill-up the DepEd Email Account Password Reset Form and submit directly to the Division ICTS office. Only three password resets are allowed. When the requester exceeds the number of allowable password reset, he/she should write a letter to the Schools Division Superintendent stating the reason why the account is to be reset again. Invalid reasons may lead to account suspension.

All permanent teaching and non-teaching personnel are encouraged to use their Official DepEd Email accounts for official transactions and communications.

Official DepEd Email Account Reminders

In connection with the use of DepEd Email Account that serves as your Professional Account, please be reminded of the following to avoid future problems:

  • It should only be used for DepEd related transactions only;
  • Do not give your username especially your PASSWORD to anybody;
  • Open your account regularly (at least once for two weeks) to avoid deactivation of your account from the system.
  • Upload your latest professional passport size picture on your account for identification purposes.
  • Duplicate accounts and Inactive email accounts (“Never Logged In”) after three (3) months will be deleted.

For those DepEd personnel with inactive,/deactivated accounts, please coordinate with your designated School ICT Coordinator for technical assistance.

DepEd Memorandum No. 227, s. 2012


To achieve the policy objectives of enhancing the existing media of communication, promoting a sense of identity, and facilitating a culture of collaboration, the Department of Education (DepEd) issues the Guidelines on the Use of the DepEd Email Service to operationalize the use of the DepEd Email Service pursuant to DepEd Order No. 85, s. 2012 entitled Policy on the Establishment of DepEd Email Service.

The enclosures contain the following guidelines for reference:

Enclosure No. 1 – Guidelines on Registration for deped.gov.ph accounts; and
Enclosure No. 2 – Guidelines on the Acceptable Use of deped.gov.ph accounts.

These guidelines shall remain in force and in effect until such time when they will be rescinded or amended. This Department through the Office of the Technical Service (TS) shall make the necessary modifications when deemed necessary, as long as consistency with the above stated policy thrusts is satisfied.

Any concern on these guidelines shall be directed to the Office of the Director, TS, DepEd Central Office (CO) through email address: helpdesk@deped.gov.ph or at telephone no.: (02) 638-4878.


1) Roles and Responsibilities

a. Super Administrators. The full system administrators shall be assigned by the Secretary. They shall have complete access to the deped.gov.ph control panel and all administrator actions.

b. ICT Administrators. The Central Office, each regional office, and each division office shall assign an ICT administrator to be in charge of the administrative maintenance of users and groups in their respective area of responsibility.

c. Personnel Officer. The Central Office, each regional office, and each division office shall assign a Personnel or Administrative Officer who will serve as the authorized officer for creation and deactivation of accounts.

d. Helpdesk. Troubleshooting and other technical concerns relative to the service shall likewise be addressed by the Technical Service (TS), in coordination with other assigned employees of the Department.

2) Assignment

a. All permanent employees of this Department shall be assigned a deped.gov.ph account which can be accessed through http://mail.deped.gov.ph gmail.com.

b. Consultants and personnel under contract of service may be assigned their respective accounts upon the request of their immediate heads of the unit and subject to the discretion and approval of the super administrators. The requests shall be based on the need of the said individuals for official email accounts in the performance of their duties.

c. All users will be divided into three domains in the administrative panel: employees; consultants; and contracts of service.

d. The deped.gov.ph accounts assigned will adhere to the following naming conventions:

first name.last name@deped.gov.ph for regular employees;

first name.last name@consultant.deped.gov.ph for consultants; and

first name.last name@cos.deped.gov.ph for contracts of service.

e. Email addresses following a different naming convention, assigned as an alias, will be assigned upon the request of the head of unit and will be subjected to the discretion and approval of the super administrators.

f. Offices which need an email address will be assigned a distribution list, with its employees who need to communicate using the said address under it, upon the request of the head of unit and will be subjected to the discretion and approval of the super administrators.

3) Registration Kiosks

a. One (1) computer terminal must be set up, to function as a registration facility, in every office (regional and division), and in all DepEd Training Centers from January 2, 2013 to March 30, 2013. This terminal should be readily available to all teaching and non-teaching DepEd employees.

b. The abovementioned computer terminal must have a stable internet connection. The default homepage, http://depedverify.appspot.com, must be kept open during office hours.

c. The regional or division ICT administrator shall be the officer responsible for the said registration kiosk.

4) Ingress and Egress Procedures

a. During the initial registration, from October 1, 2012 to March 30, 2013, all registrants will go through a verification facility that can be accessed through http://depedverify.appspot.com/.

b. Registrants who provide information consistent with the DepEd database shall automatically be issued email accounts by the verification facility and can log-in to their accounts on the same day.

c. Registrants who provide information inconsistent with the DepEd database shall undergo manual verification. They will be contacted within a week after their registration.

d. To address manual verification concerns, the Central Office (CO) verification team has been established to coordinate with the respective ICT administrators and personnel officers of each region and division.

e. Starting April 1, 2013, all newly hired regular employees shall be given a deped.gov.ph account by the ICT administrator upon instruction of the personnel officer. Such account shall be created for the employee on the first day that the same is required to report for work. A basic orientation of this usage policy and other matters related to the deped.gov.ph service shall also be administered by the personnel officer.

f. Individuals who are no longer connected with DepEd by reason of resignation, transfer of office, retirement, or other causes of termination or suspension of service, shall be prohibited from access to the deped.gov.ph service through account deletion. In every instance of effective separation from the DepEd, the Personnel Officer shall include the deactivation of accounts by the ICT administrator as part of the clearance process.

5) Suspension

a. When persons are suspended or are separated pending the accomplishment of clearances, or other analogous instances, the personnel officer shall inform the ICT administrator so that the latter can suspend email accounts or otherwise prevent unauthorized access to the same.

b. Likewise, upon notice from the personnel officer, when the cause for account suspension has resolved or remedied, the ICT administrator shall restore the account access.


1) Scope

a. These guidelines cover the use of a deped.gov.ph email account assigned to employees of DepEd.

b. Where applicable, the substance of this policy shall also cover email communications by persons connected to the Department and acting on its behalf.

2) Core Principles

a. Use

Whenever an employee of DepEd is assigned a deped.gov.ph email account, the use of such account for all online official communications is highly encouraged.

b. Professional Discretion

i. Considering that all communications through the deped.gov.ph email account are treated as official representations, exercise of utmost professional discretion is required specially when sending out to external parties.

ii. The content of all such communications shall meet the appropriate standard in terms of form (e.g. language, spelling, grammar, punctuation, presentation), as well as substance.

c. Protection Against Liability

i. Appropriate discretion shall be applied at all times in terms of representations, claims, and disclosures made through the deped.gov.ph email account.

ii. In the spirit of email risk awareness and to mitigate possible liability, the inclusion of the following disclaimer in the signature line of all communications sent through the service is automatically included in every email:

“This communication may contain confidential or privileged information, and is intended solely for the individual or entity to whom it is originally addressed. Any disclosure, copying, dissemination, or any action taken in reliance to it by others, other than the intended recipient, is strictly prohibited. The opinions, conclusions, and statements expressed in this message are those of the sender and may not necessarily reflect the views of the Department of Education.”

d. Prohibited Use

i. The deped.gov.ph email account is a government email service obtained in the interest of public service. Transmission and storage of offensive, disruptive, discriminatory, pornographic, profane, abusive, libellous, derogatory, illegal, and otherwise similar material unbecoming of agents of the civil service are strictly prohibited.

ii. The email account shall not be used in connection with any commercial, religious, social, political, and other similar interests.

iii. Disclosing confidential and sensitive personal information is strictly prohibited, unless it is required by duty or assignment.

iv. Use of the account to access illegal content or to access content (e.g. copyrighted information) in a manner that violates the law is likewise stringently forbidden.

v. The introduction, intentional or otherwise, of any form of computer virus or malware, may it be from an email attachment or external link to a file, into the network is also strictly prohibited.

vi. Each individual is responsible for any information or statement sent out from his or her own account, making him/her liable for violations stated in this policy.

e. Acceptable Personal Use

i. Reasonable use of the deped.gov.ph service for personal electronic correspondence is acceptable. However, strict professional discretion is still expected to be employed at all times.

ii. It is recommended that personal emails are saved in a folder separate from work-related email messages.

f. Other Limitations

DepEd shall exercise dominion over the deped.gov.ph account and over all data, material, and information received, transmitted, stored, or otherwise processed through the service.

3) Monitoring

a. The privacy of every individual user shall be respected as a strict general policy. Supervision of accounts shall only be undertaken upon a finding of probable cause indicating a breach of the safe, proper, and reasonable use of the deped.gov.ph service or a violation of any law or other rules or regulations as possibly evidenced by contents processed through the deped.gov.ph service, as determined by the Executive Committee (ExeCom).

b. The individual shall be informed that the account will be subjected for investigation and of the reason behind it.

4) Enforcement

a. In the event that the prohibited acts stated in Section 2.d of this Policy Guidelines are violated, formal complaints may be lodged with the ICT administrator. This shall be done in coordination with the appropriate Division, Regional, Central DepEd legal officer against individual users whether they are still connected with DepEd or not, and upon a determination by the three super administrators that there is a probable cause to rely on the validity and veracity of the allegations contained therein.

b. Any user found to be guilty of violating, intentional or otherwise, the policies of the deped.gov.ph email account service shall be subject to disciplinary action, without prejudice to such other civil, administrative, and penal remedies as the gravity of the violation may merit.

c. The specific disciplinary action to be meted out shall be determined by the ExeCom member assigned as the ICT Chairperson, in consultation with the unit head of the person at fault.

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Mark Anthony Llego

Mark Anthony Llego, from the Philippines, has significantly influenced the teaching profession by enabling thousands of teachers nationwide to access essential information and exchange ideas. His contributions have enhanced their instructional and supervisory abilities. Moreover, his articles on teaching have reached international audiences and have been featured on highly regarded educational websites in the United States.

9 thoughts on “Guidelines on the Issuance of Official DepEd Email Accounts”

  1. Teacher’s
    Anti-violence and prevention to pass this to many children’s minds what they will see on shcool, streets, in some corner’s these Existence and SNEAK VIOLENCE on public can be stop if we have clear and strong evidence against them..this can be solve…. Hidden CCTV in school rooms some corner’s where no one easely see .for that might be a good place for thier hobby

  2. Sir..

    Ma’am CCTV camera on school classes is a help about this growing problems of Existence and SNEAK attackers and as president fedel V.Ramos said we have to be sure if our children really did learned those lessons.. Existence connected vow down on head of children’s to control weaklings…


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