DepEd Project Development Officer II (LRMDS) with Salary Grade 15 assists the LR supervisor informing and supporting the various LR design and development teams, coordinating schedules content developers (writers, illustrators, editors, QA reviewers) and target outputs and sourcing out the necessary support for the teams including providers for the needed competencies (e.g. writer, editor, illustrator, creative and layout artist, etc.)
Encodes metadata and support content development activities as directed.
Responds to individual users’ queries and difficulties with the Web-based LRMDS, provide instructions and training, and diagnose and solve common problems.
Table of Contents
DepEd Project Development Officer II (LRMDS) Qualification Standards
CSC Prescribed Qualifications
|Bachelor’s degree relevant to the job
|1 year of relevant experience
|Career Service Professional (Second Level Eligibility)
|4 hours of relevant training
|Basic knowledge in computer operation
DepEd Project Development Officer II (LRMDS) Duties and Responsibilities
|KEY RESULT AREA/S
|DUTIES AND RESPONSIBILITIES
|LRMDS USER SUPPORT
|Provide user support services through the Region LRMDS Helpdesk and effectively respond to routine emails and user/client calls and inquiries.
|USER PROBLEMS SOLVED
|Analyze user’s problem as stated in verbal or written query and identify the cause of the problem.
|Provide first-level troubleshooting assistance and escalate problems/issues beyond control to the proper LRMDS Group.
|Assess and escalate serious or unusual problems to the appropriate LRMDS Group for resolution.
|Install, configure and provide instructions on the basics of using common office software tools and LRMDS support technologies.
|LRMDS TRAINING AND UPDATES
|Technical support during training.
|Communication on new developments and updates on the system to all users and clients.
|SYSTEM MAINTENANCE AND TRACKING
|Employ basic procedures for user account management and access.
|Prepare monthly reports of user/client issues and complaints, status and resolution based on a daily log and analysis of trends, in order to track the source of user difficulty as well as areas for systems enhancement for the action of the Systems Administrator.
|Solicit user feedback and use the information to improve the system.
|Perform basic and routine system maintenance such as backup, system start-up, etc.
|Apply basic security measures for Internet, helpdesk and desktop operations to prevent hacking, virus and other security problems.
|Provide support in coordinating the formation of the LR Development Teams of the regional office.
|Coordinate and provide technical and administrative support to the Development Teams in scheduling their meetings and providing feedback on the progress of each team.
|Document outputs of the Development Teams and manage the files and records for easy retrieval and status report.
|LR TECHNICAL COMPETENCIES
|Searches and maintains a “Directory of Human Resource” with LR required skills (writers, editors, illustrators, creative and layout artists, etc.) to provide LR Development teams with a ready pool of resources as needed.
|Coordinates and prepares a draft of the Terms of References of talent and service providers for the LR Development Teams.
|Coordinates and prepares the draft Contracts for sourced talents and service providers.
|Coordinates the needs and requirements of contracted service providers to follow through the fulfillment of TOR/ contract and payment for their service.
|Gather data and provide initial analysis as inputs to TA needs with regard to the LRMDS and plans to improve access to learning resources of schools and learning centers
|Provide technical support in the delivery of interventions to respond to the LR needs of schools and learning centers.